WHY CASS GLOBAL SECURITY
To paraphrase the theorem of Occam’s razor it would state that, “Among competing hypotheses, the one with the fewest assumptions should be selected.” Assumptions are the basis for most human error.
To paraphrase in the parlance of security companies, it would read, “ Among competing companies, the one with the fewest moving parts should be selected. “
CASS Global is cognizant that you, as a client, have a near infinite number of service providers to choose from. These few pages will provide a yardstick to measure us against the competition while providing, in the most transparent English possible, the reasons behind our unrelenting success.
In terms of business acumen, Peter Lynch (of Fidelity Magellan Fund fame) once stated that:
“ If you can’t draw it with crayon on paper so that a six year old will understand it in 30 seconds, it won’t work. “ We concur.
CASS GLOBAL IS A SPECIALIST PROVIDER, FOCUSING ON QUALITY OVER QUANTITY.
We provide a discrete suite of security applications for a wide range of private and corporate clients.
Our relentless operational excellence is a derivative of highly focused mission planning, extraordinary attention to detail, and a robust capability to mitigate risk at the lowest possible denominator long before the client is aware that it exists.
We are proactive thinkers from a diverse range of backgrounds who firmly believe that the best way out of trouble is not getting into it in the first place.
We are not “goons in suit”, do not intimidate through size or dark sunglasses, and an ongoing hallmark of our success is when nobody recognizes us for who we actually are.
We do not provide armed guards for banks, work on projects for governments with fancy acronyms, or otherwise dilute core competencies. In short, we stay focused on the fundamentals.
WE ARE FIRST IN CLASS AT WHAT WE DO BECAUSE THAT IS ALL WE DO.
EVERY MEMBER OF OUR TEAM IS HAND PICKED.
In terms of personnel, there are no free lunches at CASS Global. Everybody, from the newest to the CEO, earns their keep, every day. Nearly all our competitors allow the Army or the Police to do their in house training for them. If you were good enough for Army Special Operations you must be good enough to work in this industry yes?Wrong.
CASS Global draws from an extraordinary diverse range of people, both men and women. From Special Operations combat vets to former stockbrokers and doctors. We have staff that have 3 degrees and speak 5 languages, while others have served in 4 different wars.
What ALL have in common is a commitment to excellence, as all have survived our in house training program, lasting over 400 hours, to cement professional standards of performance and eliminate the pretenders from the extraordinarily competent. It is not unusual for the failure rate to top 75%. But for those who survive, the door opens to a very exclusive club, where uncommon performance is a common virtue.
It also means we maintain synchronized methodologies with virtually no teething issues for the client.
As human beings are the very essence of our organization, all available personnel not deployed are actively involved in the recruiting/selection/operational train up for newly inducted staff. CASS Global is the only organization to operate in this manner and the results, once seen, are patently self-evident. Although small in number, the Operational staff at CASS Global is without peer. They are among the best in the world. We have never lost a client due to unprofessional conduct. Ever.
CASS GLOBAL BUSINESS MODEL: LONG ON TOOTH, LIGHT ON TAIL.
General Motors Corporation was once labeled as a “pension fund that happened to manufacture cars.” The same could be said of all of our big box competitors replete with multiple layers of middle management, brick and mortar fixed overhead, and secretaries more than happy to provide you with “free” coffee when you go in for your visit.
While you are sitting in their conference room, sipping your “free” coffee, being addressed by two representatives (they always use two) you will discover that as a corporate entity themselves, you can expect to pay for business class airfares, generous per diem, single rooms, etc. at eye popping bill rates, regardless of level of affluence. What you may not glean is that only a small fraction of all those dollars leaving your pocket actually goes to the guys with the boots on the ground tasked to provide security services for you. A very small percentage indeed. In the internet age of instantaneous everything, relying on brick and mortar board rooms is both an archaic and inefficient way to run a company if you happen to be a security service provider such as us. As CASS Global is highly focused on efficiency, (as all security providers SHOULD be) please note the following:
- We fly coach. All of us, all the time. We want your business, not your “airmiles”.
- Most of us have spent many a cold night sleeping in a muddy ditch where the locals are trying to systematically kill us. Putting two operatives per room is perfectly acceptable for us.
- We make every effort to minimize overhead as its YOUR money, not ours. A number of competitors seem to forget that.
- In summation, it’s about winning your trust, not your pocketbook. Because if we do it right the first time, odds are high we will see you again anyway. It’s just a superior business model.
The best part of the business model is the intangible portion. Because CASS Global is focused long on operational tooth and short on administrative tail, we are able to charge lower rates than our competitors while providing a superior service. The superior service is not least attributed to the fact that we can compensate our field staff at significantly higher rates than the other guy due to far fewer mouths to feed at corporate headquarters. This is a highly efficient business model, which provides the best tooth to tail ratio on the market. And if there is one thing we have noticed with ALL our clients, it is that they are very mission focused, efficient, and generally cost conscious.
You might want to think about that the next time you go in for your “free” coffee and initial consultation.
CALL US FOR YOUR INITIAL CONSULTATION:
If you have worked with “the other guys” previously, then you have often heard the refrain, “ We can’t do that. Or not at least until I call London (or New York). “
When you decode the above, it really means that, “Corporate headquarters does not trust the team in the field sufficiently to allow them any sort of freedom of maneuver in order to accomplish the mission.”
In other words, the team, standing next to you, is not allowed to think without recourse to London or New York. Which in turn suggests a breakdown in trust, transparency, and all those other positive vibrations, which are supposed to imbue any organization with a “can-do” attitude.
CASS Global has a different approach, based on pushing responsibility down and forward. After all, the person in the best position to slay the evil dragon is usually the one standing ten feet away, not buried in corporate headquarters seven time zones distant.
The premiere operational teams are those who are intelligent, proactive, and can think on their feet. Who are not afraid to request input from higher ups or ask Why when necessary, and have a very precise comprehension of what “mission accomplishment” entails.
IN OTHER WORDS EVERY MEMBER OF CASS GLOBAL.
Additionally, this company executes an in depth After Action Review after every mission, focusing on what went well, what didn’t, and how to make it even better next time. It works, as evidenced by highly positive client feedback.
Finally, the client ALWAYS has a known face and telephone number at hand if anything awry transpires. You will never be confronted with calling an anonymous “helpline” when you have pressing issues NOW.
ACCOUNTABILITY GOES A LONG WAY TOWARDS SUCCESS.
BECAUSE WE ARE FULLY ACCOUNTABLE, WE HAVE ENJOYED EXTRAORDINARY SUCCESS.
For those who invest in the Stock Market, a key indicator of a company’s eventual success is to confirm that leadership indeed, “has skin in the game.” The more, the better.
It’s not hard to find leaders in CASS Global, or managers for that matter. It’s bred into every one of us since day one.
But the strategic visionary who brought it all together, and is responsible for the year over year growth of the company is perhaps the easiest one of all to find. Our CEO is famous (and occasionally infamous) for:
- Leading the physical training, often driving men 30 years his junior into the ground.
- Eating last. Every time and only after ensuring all others have been fed
- When possible, is usually the FIRST on a mission with a new client, to establish that all important accountability spoken of earlier
- Has an amazing capacity to show up on operations when least expected
- Has a permanent open door policy with all staff
- Knows almost ALL our clients from face to face experience.
- Is hands on, every day, without trampling subordinates.
- Is nearing 20 years with the company, and has been with it since inception.